FAQ

FAQ – K-Beauty Secrets

1. What types of products do you offer?

We offer a wide range of Korean beauty products, including skincare, cleansers, moisturizers, serums, masks, as well as hair care and makeup products. Our products are carefully selected for their natural ingredients and effectiveness.

2. Are your products authentic?

Yes, all our products are 100% authentic and come directly from manufacturers or authorized distributors in South Korea.

3. Do you ship internationally?

Currently, we ship to Canada and the United States. We are working to expand our shipping zones to other countries. Please check our website for updates or contact us for more information.

4. What are the delivery times?

Delivery times vary depending on your location. Orders within Canada typically take 3 to 7 business days. For the United States, delivery may take between 7 and 15 business days.

5. What payment methods do you accept?

We accept payments via credit cards (Visa, MasterCard, American Express), PayPal, as well as some digital wallets like Apple Pay and Google Pay.

6. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can also check your order status directly in your account on our website.

7. Can I return or exchange a product?

Yes, we accept returns within 14 days of receiving your order, provided that the products are unopened and unused. For more information on our return policy, please visit the dedicated page or contact us directly.

8. How do I choose products suitable for my skin type?

We have a section dedicated to each skin type with specific product recommendations to help you choose. If you have any questions, feel free to contact our customer service for personalized advice.

9. Do you offer promotions or discounts?

Yes, we regularly offer promotions and discounts. Sign up for our newsletter to receive exclusive offers and updates on new collections.

 

10. How can I contact customer service?

You can reach us via our contact form on the websiteor through our online chat available during business hours.